Our Policies
Bookings, Cancellations & Rescheduling
Important notice: Please be aware of our updated booking policy. Cancellations made within 12 hours of the class start time will not be eligible for refunds, and rescheduling is also not possible within this time frame. As of 1st September 2024, we will only accept online payments. While walk-ins are still welcome to pay on the door, we cannot guarantee availability, so booking and paying online is recommended to avoid disappointment. These policies are in place to ensure the sustainability of our business.
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In the event of a class cancellation by us, we will provide a refund or transfer option to our customers. We will credit or transfer the full amount paid for the cancelled class, allowing participants to choose whether to receive a refund or apply the credit towards a future class. This ensures that our participants have the flexibility to adjust their schedules accordingly and minimize any inconvenience caused by unforeseen circumstances.
Garment Care
To ensure the longevity and quality of our garments, we strongly recommend the following care instructions: wash inside out on a low temperature, iron on the reverse side, and avoid tumble drying. Failure to adhere to these guidelines may result in damage to the garment, and Fleigh will not be held responsible for any resulting defects. As a result, we regret that refunds will not be issued in cases where improper care has led to damage. By purchasing from us, you acknowledge that you have read and understood these care instructions
Refunds & Returns
Thanks for purchasing our products at Fleigh Activewear operated by Frances Leigh. In order to be eligible for a refund, you have to return the product within 28 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 28 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team.
Delivery
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on Sundays or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates United Kingdom
Shipping charges for your order will be calculated and displayed at checkout.
Standard Delivery
Delivered within 5 working days
£4 FREE on orders over £50
Next Day Delivery
Order by 10pm on weekdays or 5pm on weekends for next day
£5
* Next day delivery is only available for orders with delivery addresses within the United Kingdom. Delivery delays can occasionally occur.
Dispatch Confirmation
You will receive a dispatch email once your order has left our depo containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Fleigh Activewear is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Delivery Policy
We currently do not ship outside the U.K.